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Buyers InformationTerms and Conditions
POSTAGE AND PACKAGINGWithin the United KingdomAll items are wrapped and packaged securely. If you are returning an item, please make sure that you do the same. All items are sent through Royal Mail by First-Class Recorded Delivery up to the value of £36, anything over that amount will be sent via Special Delivery, thereby insuring the item, not exceeding a value of £500, and requiring a signature upon receipt.
For international shipping, all items will be sent either by Airsure or International
Signed For, under these services the parcel is automatically insured for a value
not exceeding £250. If you require further insurance, then shipping costs
will have to be determined after the order has been placed. |
Returns PolicyHowever if you are unhappy with your purchase for any reason, please immediately send us a message via our contact page stating the reason that you wish to return the item, the email address is jennifer@vintagekitty.co.uk . Having contacted us, the item should be returned within 48 hours of receipt. Upon safe receipt of the returned item, we will give a full refund, excluding
postage and insurance, provided that the item is received in the SAME CONDITION
as it was sent and returned in the same packaging and manner, i.e.
Recorded Delivery/Special Delivery. Proof of posting should always be obtained.
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